Terms and Conditions
Once your order has shipped, you will receive an email confirmation with tracking information included. Orders shipped through USPS will arrive in 3-5 business days. Orders shipped Priority Mail through USPS will arrive in 2-3 business days. Orders shipped Express Mail through USPS will arrive in 1-2 business days. Signature requirements for packages are available upon request.
We want every pair of Keeyahri's to meet your expectations. Whether your shoes are too small, too big, or just not what you were imagining, you are welcome to exchange them for another pair or return them for store credit. Returned items cannot have any scuffs, marks, scratches or signs of wear. Shipping fees are non-refundable. Please note that requests for exchanges and returns are only available for 10 days after your shipment date.
Once your return has arrived and been processed you will receive a notification email. At that time, we will notify you if your return is eligible for store credit. If approved, you will receive a follow-up email with information about redeeming store credit. Cash refunds are not available.
If you need to exchange your item, mail your item to the address below within 10 days. Please note that the time required for your exchanged item to reach you varies based on your location.
EXCHANGES or STORE CREDIT - only available 10 days after purchase!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Shipping for Returns/Exchanges
Upon meeting the exchange/return requirements, please mail your product to:
19821 NW 2nd Ave #214
Miami, FL 33169
Please include original packing slip/invoice. If misplaced, include your order number, proof of purchase, and reason for return.
You will be responsible for paying shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.